Cult Gaia Malls — Returns and Refunds
We want you to be satisfied with your purchase. If you need to return an item, please follow the steps below.
1. Return window
You may request a return within 30 calendar days from the delivery date.
2. Return eligibility
To be eligible for a return, the item must be:
- Unused and unworn;
- In its original packaging;
- Returned with all original tags and accessories.
Items that arrive damaged, defective, or incorrect are also eligible. Please contact us within 30 calendar days of delivery so we can assist you.
3. How to start a return
Email info@cultgaiamalls.my with your order number and the reason for the return. Our team will provide return instructions and, if approved, a prepaid return label. Please do not send returns without contacting us first.
4. Return shipping
Return shipping is free for eligible U.S. domestic returns. We do not charge restocking fees.
5. Return address
Cult Gaia Malls
1675 Hart Ct, Crofton, MD 21114, United States
6. Refunds
After we receive and inspect your return, we will process your refund within 1–2 business days. Refunds are issued to the original payment method used at checkout. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
7. Exchanges
If you received a damaged, defective, or incorrect item, please contact us. We will arrange a replacement or refund in accordance with this policy.
8. Contact
Email: info@cultgaiamalls.my
Phone: +1 (301) 437-6229
Business hours: Monday–Friday, 9:00 AM–6:00 PM ET